Refunds

Free to change your mind until class 3.

You can sit in on the first three classes and decide. Ask any time up to the end of the third and you get everything back, no reason needed.

Last updated 21 September 2026

The window

Your refund window runs from the moment you pay until the end of your third class. Inside it, we refund the full amount you paid. We do not ask why, and there is nothing to fill in.

After your third class the seat is yours for the cohort and is non-refundable. By then you have seen the trainer, the material and the pace, which is the point of the window.

We count classes, not days, because a cohort running five sessions a week reaches class three a lot sooner than one running two.

How to ask

Any of these reaches us, and one is enough:

Tell us the name and email you used at checkout so we can find the payment. We confirm by email once the refund is issued.

How long it takes

We issue the refund to your original payment method, usually within one business day of you asking. Your bank then takes its own time — typically five to ten business days for a card — before it shows on your statement. That part is out of our hands.

You are refunded the full amount you paid, including any tax. We do not deduct a processing fee.

On the two-month plan we refund what you have actually paid so far and cancel the remaining payment, so nothing further is taken.

If we cancel or move a batch

If we cancel a batch you get a full refund. If we move its dates you can switch to another batch or take a full refund — even if your three-class window has already passed.

Please ask us before your bank

If something has gone wrong, tell us first. A refund we issue reaches you faster than a chargeback, and it does not put your seat or your student login at risk while the bank investigates. We have never refused a refund inside the window.